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247-Hosting try to provide the most reliable network infrastructure possible to its Customers. To Customers in good financial standing with 247-Hosting does not guarantee that our network is available 99.0% of the time in a given month, excluding scheduled maintenance. The network is defined as core network infrastructure excluding the hardware, services and software running on your server. Network downtime is measured from the moment the Customer notifies a 247-Hosting support representative of a network failure to the time the Network responds to an external "ping" request. Notification of network failure must occur at the time of the outage and not after the fact. If network downtime exceeds 90.99% in a given month, the Customer will be credited 5% of their monthly hosting fee a. Credits shall not be provided to the Customer if network downtime is the result of: a) scheduled maintenance b) circumstances beyond 247-Hosting reasonable control, including, but not limited to: dDoS or other network attacks, upstream or 3rd party network outages, war, fire, flood, sabotage, labour disturbance, acts of government and c) breaking this Agreement or 247-Hosting Acceptable Use Policy. You can read our Terms Of Service Click Here for more information.
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